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CX Maturity Study Romania (Part 4): Employee Journey and the Next Stage of...
Reading Time: 7 minutes Customer experience does not happen in isolation. Behind every customer interaction is an employee, a process, and an organisation trying to make the experience work.After...
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CX Maturity Study Romania (Part 3): Voice of Customer & Customer Journey
Reading Time: 7 minutes Customer experience starts with listening. But collecting customer feedback is only the first step.In Part 1 of the CX Maturity Study Romania series, we looked at the bigger...
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CX Maturity Study Romania (Part 2): CX Strategy, Culture, Governance,...
Reading Time: 7 minutes Customer experience in Romania is moving from strategy to execution. As we explored in part 1 of our CX Maturity Study Romania series, organisations are increasingly treating CX...
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CX Maturity Study Romania (Part 1): Where Do Romanian Companies Stand?
Reading Time: 7 minutes Customer expectations continue to rise, while technologies like AI are transforming how organisations listen to customers, understand their needs, and deliver better...
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Public Review Spotlight: What Makes Romania’s DIY and Furniture Retailers...
Reading Time: 5 minutes Whether customers are renovating a home, furnishing a new apartment, or tackling a weekend DIY project, they expect more than just a wide selection of products. Helpful staff,...
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Public Review Spotlight: What Romanian Supermarkets Do Best According to...
Customer experience in grocery retail is often shaped by small details: the quality and freshness of products, the breadth of assortment, the ease of finding what you need, the atmosphere of the...
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5 CX Success Stories to Inspire Your CX Strategy
Customer experience (CX) is a holistic journey that can significantly impact a company’s bottom line. Through strategic engagement, innovative feedback mechanisms, customer churn analysis, employee...
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Case Study: Call Center Saving €520,000 on Attrition by Engaging and...
Agents and other frontline employees often leave their jobs because of a lack of motivation, low recognition or psychological issues and stress. High voluntary attrition is one of the major problems...
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“Positive Reviews Have an Immediate Motivational Impact”—SPP on Transparent...
In a contact centre, every interaction can determine whether a customer leaves feeling that their issue was resolved—or frustrated. That’s why at SPP, customer feedback is not treated as a quick...
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Retail Market Research in Action: Inside a Footwear Brand Study
Understanding retail customer experience, how people shop, what drives their decisions, which channels they prefer, and what shapes their loyalty has never been more critical for retail brands. In a...
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The Biggest AI Analysis of Retail Customer Satisfaction in Czechia
In October 2025, on the occasion of the Retail in Detail conference in Prague, we conducted the most extensive AI analysis of public retail reviews in the Czech Republic to date. Using our AI Public...
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Inside Latvia’s Pharmacies: What AI Analysis of Public Reviews Reveals About...
As the pharmacy sector becomes increasingly competitive, what sets one chain apart from another isn’t just product availability. It’s the experience. Using Staffino’s advanced AI Public Reviews and...
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The Most Extensive AI Analysis of Pharmacy Customer Reviews in Lithuania
Complaint handling is broken. Pharmacists are under the spotlight. And Kaunas? Let’s just say customers there aren’t holding back. Welcome to the most honest report on Lithuanian pharmacies you’ll...
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The Biggest AI Analysis of Pharmacy Customer Satisfaction in Poland
As public reviews continue to shape the perception and performance of pharmacy chains, understanding what customers are truly saying becomes vital. That’s exactly where Staffino steps in. Harnessing...
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How to Engage Customers Smarter & Sell More with AI (Webinar Recording)
Customer expectations have skyrocketed. According to Salesforce, 73% of consumers expect companies to understand their unique needs and expectations, and 62% will switch brands if they feel companies...
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How to Turn Detractors into Promoters (Webinar Recording Inside)
Did you know that 77% of consumers are more likely to trust a brand recommended by friends or family? Or that companies which focus on promoters and customer advocacy experience 10-15% faster revenue...
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“Not Embracing AI Feedback Tools Is Really Just a Waste of Time and...
In an exclusive interview, we had the privilege of sitting down with Ivan Dvoran, the mastermind behind Staffino‘s groundbreaking AI feedback tools. Teaming up with his partner in crime, Tomáš...
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5 CX Success Stories to Inspire Your CX Strategy
Customer experience (CX) is a holistic journey that can significantly impact a company’s bottom line. Through strategic engagement, innovative feedback mechanisms, customer churn analysis, employee...
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The Biggest AI Analysis of Pharmacy Retail Experience in the Netherlands
In the ever-evolving landscape of pharmacy retail, understanding customer experience is not just an option—it’s a necessity. With the power of public reviews shaping the reputation and success of...
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Online Pharmacy vs. Traditional Pharmacy: The Truth Uncovered
The convenience of clicking to get your prescriptions versus the personalised service of a local pharmacist – the debate is more relevant now than ever. In the rapidly evolving world of healthcare,...
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