Clik here to view.
The Mall Czech Republic Considers Its Customers a Priority
The Mall Czech Republic considers its customers a priority. A complex approach to feedback management proves that. Collecting feedback and improving the customer experience is a must in e-commerce....
View ArticleClik here to view.
Dan Toma from Volkswagen Financial Services: Customer Feedback Has Become a...
Dan Toma from Volkswagen Financial Services has worked with the Staffino customer experience management platform since 2017 as head of the client centre. Thanks to his initiative and enthusiasm for...
View ArticleClik here to view.
On Digital Transformation in City Administration: How Staffino and Bratislava...
In today’s world, digital transformation is becoming a key factor for the success and growth of cities and regions. Many cities are trying to implement new technologies and innovative solutions to...
View ArticleClik here to view.
Holly Jolly Customer Experience: How to Maintain Customer Satisfaction During...
Have you ever wondered what a retailer’s absolute favourite Christmas song might be? Well, look no further, for it is none other than “All I Want for Christmas Is a Good Customer Experience!” All...
View ArticleClik here to view.
Behind the Scenes of Lyreco’s Outstanding Customer Service: Insights from...
Ready to have your mind blown? Imagine a company where every single customer – yes, you read that right, 100% of them – walked away with a positive impression of their courier service. Sounds like a...
View ArticleClik here to view.
3 Key Benefits of Advanced Feedback Collection for Field Service Management...
In today’s competitive business landscape, delivering exceptional field service experiences is crucial for companies looking to stay ahead of the curve. To achieve this, you need to actively listen to...
View ArticleClik here to view.
Case Study: Power of Words in AI Customer Feedback Management
In today’s customer-centric world, businesses are constantly seeking ways to improve their products, services, and overall customer experience. While numerical ratings and emojis may provide a quick...
View ArticleClik here to view.
Webinar: Mystery Shopping is Dead – Long Live Mastery Shopping!
Discover the future of customer feedback collection with Mastery Shopping! If you missed our free webinar on Tuesday, 26 March 2024, fear not – we’ve got you covered. Whether you were unable to attend...
View ArticleClik here to view.
Top 5 Pharmacy Chains in Czechia in 2024: What Is the Best Pharmacy According...
Understanding customer satisfaction and delivering personalised care has become paramount for pharmacies aiming to lead the market. Today, we’re excited to share insights from our latest research,...
View ArticleClik here to view.
Online Pharmacy vs. Traditional Pharmacy: The Truth Uncovered
The convenience of clicking to get your prescriptions versus the personalised service of a local pharmacist – the debate is more relevant now than ever. In the rapidly evolving world of healthcare,...
View ArticleClik here to view.
The Biggest AI Analysis of Pharmacy Retail Experience in the Netherlands
In the ever-evolving landscape of pharmacy retail, understanding customer experience is not just an option—it’s a necessity. With the power of public reviews shaping the reputation and success of...
View ArticleClik here to view.
5 CX Success Stories to Inspire Your CX Strategy
Customer experience (CX) is a holistic journey that can significantly impact a company’s bottom line. Through strategic engagement, innovative feedback mechanisms, customer churn analysis, employee...
View ArticleClik here to view.
“Not Embracing AI Feedback Tools Is Really Just a Waste of Time and...
In an exclusive interview, we had the privilege of sitting down with Ivan Dvoran, the mastermind behind Staffino‘s groundbreaking AI feedback tools. Teaming up with his partner in crime, Tomáš...
View Article